Support you can actually rely on.
Plenty of companies can answer a phone or send an invoice. Here's what makes working with our team different.
You're never left uncovered.
The problem with one staff member is what happens when they're away. With us, there's always a team behind your dedicated Practice Manager, so leave, sick days and busy periods never leave your practice short. Your phones are answered and your admin keeps moving, no matter what.
We already know your world.
Because we work only with mental health and allied health, your team isn't learning on the job. We understand your systems, your billing (Medicare, NDIS, DVA and WorkCover), your compliance obligations and the way your practice runs. So you spend less time explaining and more time getting on with your work.
We stay ahead of it, not behind it.
Good support isn't just reacting when something breaks. Our team keeps on top of the things that quietly cause problems later — the overdue invoices, the messy calendar, the automations that could be saving you hours — so your practice runs smoother over time, not just today.
It flexes to fit you.
You're not locked into a rigid package that doesn't match how you work. What we handle can scale up or down as your practice changes, so you're only ever paying for the support you actually need.
No recruiting, training or cover, ever.
You get experienced support without any of the hiring, onboarding, HR or holiday-cover headaches. We handle all of that behind the scenes. You just get a practice that runs.
You get more than admin cover.
A lot of support ends at answering the phone. Our team goes further, keeping an eye on the things that quietly cost you money and time if they slip. Overdue invoices get chased. Your calendar stays tidy. The automations your system offers get switched on, so the routine work runs itself. It means your practice doesn't just keep ticking over, it runs better over time.
You stay in control.
Handing over the day-to-day doesn't mean handing over your practice. You decide what our team looks after and what you keep in-house, and you're kept in the loop with regular updates and clear reporting. You always know what's happening behind the scenes, without having to manage it yourself.
A team that feels like part of yours.
The practices who work with us tend to stay with us, because it stops feeling like an outside service and starts feeling like part of the team. That's the point. Your practice manager and the team behind them get to know your practice properly, so the support gets better the longer you work together.
Our values.
The principles our team works by, every day, with every practice we support.
We develop personally, mindfully and consciously to achieve, personal, professional and business growth.
Taking the initiative to achieve positive results for our clients. Not waiting for others to act, being proactive and always caring about the outcome.
Keeping information private which ensures both staff and clients have credibility and trust in each other.
Taking responsibility for your work, your clients and your behaviour. Be reliable and accountable to yourself, your role within your team and the business as a whole.
Achieving peak performance using the tools and resources provided to produce a high level of service.
Ensuring information is correct and precise, reviewing data entered and constantly confirming its accuracy.
Working in a team we collaborate to help solve problems, brainstorm to exchange new ideas and assist each other in our daily workflows.
The ability to take on the other person's perspective and to feel what the other person is feeling, avoiding judgement and offering comfort and understanding.
Let's have a chat about your practice.
Tell us what's taking up too much of your time, and we'll show you how we can help.
Let's talk about getting your time backFree, and there's no obligation.
Or call us on 03 9271 8222 · hello@timewellspent.com.au