NDIS Billing Support for Mental Health and Allied Health Practices
Managing NDIS billing is not straightforward. The funding types, claim categories, price guide updates and portal requirements are specific, detailed and constantly changing. Getting it wrong delays payments, creates compliance risk and takes time away from client care.
We manage the full NDIS billing cycle for your practice:
- PRODA portal claims — submitted accurately and on time
- Plan-managed, agency-managed and self-managed claims
- Participant funding checks before every appointment
- Service agreements — created, sent and followed up until signed
- Aged receivables and payment reconciliation
- Price guide interpretation — always current with NDIS updates
Free, no obligation. We'll tell you exactly how we can help.
We handle every NDIS funding type.
Each funding type has different documentation, timing and portal requirements. Our team manages all three for mental health and allied health practices — accurately, every time.
Claims submitted directly through the NDIS portal via PRODA with correct support category codes. The NDIA pays your practice directly. We manage portal access, submission and reconciliation on your behalf.
Invoices sent directly to the participant's plan manager with correct NDIS line items, support categories and documentation. We follow up unpaid invoices so you don't have to.
Invoices sent directly to participants with correct documentation. We ensure compliance with NDIS requirements at every step and track outstanding payments in your practice management system.
Unregistered NDIS providers can still bill plan-managed and self-managed participants. We manage this billing process for unregistered mental health and allied health practices across Australia.
Everything we manage for your practice.
We handle the full NDIS billing cycle — not just claim submission. Every task below is included in our ongoing service, managed by specialists who work in the NDIS billing environment every day.
PRODA Portal Management
Ongoing NDIA portal management — not just at billing time. We maintain portal access, submit claims and handle errors and rejections on your behalf.
Participant Funding Checks
We confirm available funding before every appointment so you know a claim will succeed before the session takes place.
Service Agreements
Created, sent to participants and followed up until signed. We manage the full service agreement process including updates when pricing changes.
Price Guide Interpretation
The NDIS price guide updates regularly. We keep your billing current — correct support category codes, line items and claim limits at all times.
Aged Receivables
We follow up outstanding invoices and unreconciled payments. Overdue claims are escalated and tracked until resolved.
Reconciliation
All payments matched and cleared in your practice management system — Halaxy, Cliniko, Zanda or Splose. Nothing left unreconciled.
One monthly fee. One specialist team. Always on.
When you work with Time Well Spent you never have to recruit a billing specialist, cover their sick leave or annual leave, onboard them or retrain them when NDIS pricing changes.
Our team stays current so you don't have to.
Every NDIS price guide update, every portal change, every new support category — our specialists track it and apply it to your billing without you lifting a finger. One fixed monthly fee, and your billing is handled by people who do nothing else.
NDIS billing requires knowledge generalists don't have.
Understanding the difference between Improved Daily Living and Improved Relationships support categories, knowing when a Progress Note is required for a claim, managing restrictive practice documentation alongside billing — these are not skills you can outsource to a generalist virtual admin service.
Our team has worked with mental health practices, occupational therapists, speech pathologists, physiotherapists, behaviour support practitioners and other allied health providers. We understand the billing environment you operate in.
Supporting Australian practices since 2006.
No migration. No disruption.
We manage NDIS billing in whichever practice management system your practice uses. We also work directly in PRODA on your behalf — portal access, claim submissions and payment reconciliation all handled for you.
Full NDIS billing management including claims, reconciliation and PRODA submissions.
Claims, invoicing, reconciliation and billing configuration managed within Cliniko.
NDIS billing, service agreements and claims management in Zanda.
NDIS-specific setup, PRODA integration and full claims management in Splose.
Simple, transparent pricing.
NDIS billing support is available as part of our virtual phone and admin packages, or as a standalone accounts service. Book a free 15-minute chat to discuss which option suits your practice.
Virtual Phone & Admin Package
NDIS billing support included as part of our full virtual phone and admin service. Ideal for practices that want billing and front-of-house administration handled together.
Standalone Accounts Service
NDIS billing managed as a standalone service. Suitable for practices that already have admin support in place and want specialist billing expertise without a full package.
Common questions about NDIS billing support.
What is NDIS billing support for allied health practices?
NDIS billing support covers the end-to-end process of submitting, tracking and reconciling NDIS claims on behalf of mental health and allied health providers. This includes plan-managed, agency-managed and self-managed claims, PRODA portal submissions, participant funding checks, service agreements and aged receivables management. Time Well Spent manages this entire process for 75+ practices nationally.
How does NDIS billing work for mental health practices?
Mental health practices registered as NDIS providers submit claims through the NDIS portal via PRODA for agency-managed participants. For plan-managed participants, invoices go directly to the plan manager with correct NDIS line items and support category codes. For self-managed participants, invoices go directly to the participant. Each funding type has different documentation and timing requirements. We manage all three for mental health and allied health practices.
What is the difference between plan-managed and agency-managed NDIS billing?
Agency-managed billing requires claims to be submitted directly through the NDIS portal via PRODA — the NDIA pays the provider directly. Plan-managed billing requires invoices to be sent to the participant's plan manager, who processes payment. Self-managed billing involves invoicing the participant directly. Each has different requirements for line items, support categories and documentation.
Can you manage NDIS billing in Halaxy, Cliniko, Zanda or Splose?
Yes. We manage NDIS billing within whichever practice management system your practice uses — Halaxy, Cliniko, Zanda (formerly Power Diary) or Splose. We handle claim submissions, reconciliation and reporting directly in your system. No migration or change to your existing setup is required.
How much does NDIS billing support cost for a mental health or allied health practice?
NDIS billing support is available as part of our virtual phone and admin packages starting from $745 per month, or as a standalone accounts service at $77.50 per hour. Book a free 15-minute chat to discuss which option suits your practice.
Get your NDIS billing off your plate.
Book a free 15-minute chat. We'll tell you exactly how we handle NDIS billing for practices like yours.
Book a free 15-minute chat